Question 1

What is Arch?

Accepted Answer

Arch is marketing software for home services contractors. It connects to ServiceTitan, identifies customers at risk of churning, surfaces high-intent prospects, and automatically runs personalized email and direct mail campaigns. No agencies or additional headcount required.

Question 2

What types of contractors does Arch work with?

Accepted Answer

Arch is purpose-built for HVAC, plumbing, electrical, and drain contractors who use ServiceTitan.

Question 3

Is Arch right for my company?

Accepted Answer

Arch is designed for professional growth contractors with consistent marketing spend who want to maximize customer retention and lead generation without adding headcount.

Question 4

How does Arch integrate with ServiceTitan?

Accepted Answer

Arch has a native integration with ServiceTitan. Your data stays in sync, attribution is accurate, and there's nothing to stitch together. All campaign performance flows back into ServiceTitan automatically.

Question 5

How long does it take to get started?

Accepted Answer

Implementation is low-lift. Most contractors are up and running within 2 weeks.

Question 6

What data does Arch use to find new prospects?

Accepted Answer

Arch layers your ServiceTitan customer data with external signals including permits, real estate transactions, and financial data. This helps identify high-intent homeowners in your service area before competitors reach them.

Question 7

How does Arch help with customer retention?

Accepted Answer

AI analyzes patterns in your ServiceTitan data to detect early warning signs that a customer is at risk of churning. These accounts are automatically enrolled in retention campaigns before they're lost to competitors.

Question 8

What marketing channels does Arch use?

Accepted Answer

Arch sends personalized campaigns through email and direct mail, both proven channels for home services contractors. Campaigns are triggered automatically based on customer behavior and intent signals.

Question 9

Does Arch replace my marketing agency?

Accepted Answer

For many contractors, yes. Arch runs customer retention and lead generation campaigns automatically, giving you the output of a marketing team without the cost or management overhead.

Question 10

What is the free diagnostic?

Accepted Answer

The diagnostic is a free revenue analysis that shows how much your business is losing to customer churn. You'll see your revenue at risk within 48 hours. No commitment required.

Question 11

What kind of ROI can I expect?

Accepted Answer

Results vary by business, but in one case study, Pacific Heating & Cooling generated approximately $138,000 in revenue from a $12,000 direct mail investment in 36 days. That's roughly 11x ROI.

Question 12

What kind of customer service does Arch provide?

Accepted Answer

We provide customer service 7 days a week and pride ourselves on white glove service. Our team is here to support you whenever you need help.

Question 13

How do I get started?

Accepted Answer

Request a demo or start with a free diagnostic. Our team will analyze your ServiceTitan data and show you exactly where you're losing revenue, and how Arch can recover it.

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