Arch is marketing software for home services contractors. It connects to ServiceTitan, identifies customers at risk of churning, surfaces high-intent prospects, and automatically runs personalized email and direct mail campaigns. No agencies or additional headcount required.

What types of contractors does Arch work with?

Arch is purpose-built for HVAC, plumbing, electrical, and drain contractors who use ServiceTitan.

Is Arch right for my company?

Arch is designed for professional growth contractors with consistent marketing spend who want to maximize customer retention and lead generation without adding headcount.

How does Arch integrate with ServiceTitan?

Arch has a native integration with ServiceTitan. Your data stays in sync, attribution is accurate, and there's nothing to stitch together. All campaign performance flows back into ServiceTitan automatically.

How long does it take to get started?

Implementation is low-lift. Most contractors are up and running within 2 weeks.

What data does Arch use to find new prospects?

Arch layers your ServiceTitan customer data with external signals including permits, real estate transactions, and financial data. This helps identify high-intent homeowners in your service area before competitors reach them.

How does Arch help with customer retention?

AI analyzes patterns in your ServiceTitan data to detect early warning signs that a customer is at risk of churning. These accounts are automatically enrolled in retention campaigns before they're lost to competitors.

What marketing channels does Arch use?

Arch sends personalized campaigns through email and direct mail, both proven channels for home services contractors. Campaigns are triggered automatically based on customer behavior and intent signals.

Does Arch replace my marketing agency?

For many contractors, yes. Arch runs customer retention and lead generation campaigns automatically, giving you the output of a marketing team without the cost or management overhead.

What is the free diagnostic?

The diagnostic is a free revenue analysis that shows how much your business is losing to customer churn. You'll see your revenue at risk within 48 hours. No commitment required.

What kind of ROI can I expect?

Results vary by business, but in one case study, Pacific Heating & Cooling generated approximately $138,000 in revenue from a $12,000 direct mail investment in 36 days. That's roughly 11x ROI.

What kind of customer service does Arch provide?

We provide customer service 7 days a week and pride ourselves on white glove service. Our team is here to support you whenever you need help.

How do I get started?

Request a demo or start with a free diagnostic. Our team will analyze your ServiceTitan data and show you exactly where you're losing revenue, and how Arch can recover it.

Product Update: February 2026

Another week, another product update 🚀

We have been moving fast, and this release is all about clarity, control, and precision—giving you better visibility into performance and more leverage in how you engage customers.

Here's what's new on the platform!

📊 Executive Dashboard

Your Arch homepage is now an executive-ready performance dashboard.

Instead of landing on individual workflows, you're greeted with a high-level view of how Arch is driving results across your business—designed for executive visibility.

What you'll see

Revenue and matchbacks across campaigns and sequences
Clear customer insights, business health metrics and sequence performance
Overview of revenue trends, revenue composition, and memberships

Why this matters

Faster answers to "what's working and what's not"
Easier internal and executive reporting
More confidence in where to double down—and where to pull back

This dashboard is built to track value and ROI, not just display activity. We would love your feedback as we continue to work on more visibility features.

Arch Executive Dashboard showing revenue metrics and campaign performance

View the Executive Dashboard →

🔧 Installed Equipment Data

Reach high-value customers based on what's actually in their home, with high signal data.

Arch can now leverage installed equipment data to:

Identify aging systems
Trigger timely maintenance reminders
Promote replacement or upgrade offers at the right moment

Why this matters

Instead of broad, seasonal blasts, you can now run lifecycle-driven campaigns that align with real homeowner needs—improving relevance, response rates, and conversion.

You can find it under Audiences → + New Audience → ServiceTitan Data

Installed equipment data configuration in Arch Audiences

Create an Equipment-Based Audience →

✉️ Email Sending Configurations

More control. Better timing. Higher engagement.

You can now:

Set custom pre-headers to improve open rates
Schedule sends based on when customers are most likely to engage

Why this matters

Small delivery details compound. Better timing and clearer context at the inbox level typically lead to higher engagement and stronger downstream performance—without changing your core message.

You can find it under Sequences → Edit Step (on email creative)

Email delivery settings with scheduling and timezone configuration

As always, thank you for the feedback that continues to shape Arch. More signal, more automation, and fewer manual decisions—that's where we're headed.

Best,
The Arch Team